Business case studies

Case Study: Scottish Enterprise

Scotland’s economic development agency, Scottish Enterprise (SE), held a series of workshops for line managers over the summer to prepare and support them with the organisation’s new approach to flexible working, known internally as Everyday Flexibility.

The sessions included the business case for flexible working, as well as information on the organisation’s specific approach, and practical elements, such as how managers could have team and individual conversations about working arrangements.

A set of ‘quick guides’ were also produced covering the same topics, for managers to refer back to easily.

Gillian Goldie, Head of People and Organisation Development, said: “Our approach to flexible working will empower our colleagues to decide where, when and how they deliver their work, in support of our strategic direction.

“We realised early on that working more flexibly could be a huge opportunity for wellbeing, inclusion and business productivity, and that supporting our leaders and people managers was fundamental to making it a success within their teams. Reaching agreement about how flexibility will work in teams is a key part of implementing this approach effectively and ensuring that business needs are met.

“Although this support was targeted at people managers, we have communicated our approach across the organisation through a series of webinars. And from the start of the pandemic, we have listened to feedback through our three working groups - for employees, managers and leaders, as well as engagement with our recognised trade unions, and through regular all-staff surveys. These all helped us create and hone our approach, the guides and training.

“This isn’t a ‘one and done’ exercise, it’s a journey, so we’ll keep listening and responding by updating and sharing information as we go.”

Scottish Enterprise employs about 1,100 people. Staff are currently working remotely. Some offices will re-open for customer and stakeholder meetings this month (November) and in January all offices will reopen.

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