7 in 10 Scottish office workers can work hybrid but how often are they required in the office?
Office Commute Hybrid workers - Flexibility Works
November 30, 2023
November 30, 2023

By Jenny Legg, Flexibility Works’ Head of Communications

Our new research with more than 1,000 Scottish office workers shows hybrid working is the new normal with seven people able to work in a hybrid way. But there are many different ways to ‘do’ hybrid, so how much are employers really asking people to be in the office?

We found Scottish office workers have been given the following instructions by their employers:

Employer Instruction on Hybrid Working

In total, 71% of office workers in Scotland have been offered some kind of hybrid arrangement while 29% have been told to work in the office full time. Among those who have the opportunity to work hybrid, the average number of days in the office each week is 2.1.

We’ve published these findings – and many more – in a new report called What does hybrid working look like in Scotland? to help employers benchmark their approach to hybrid and provide evidence-based insights on how to make hybrid successful for people and for businesses.

Impact on culture and connection

While some employers are concerned that hybrid working may have a detrimental effect on connection and culture, our new data shows this is not the case, and that there are, in fact, small positive gains for employers that offer hybrid. These gains increase for organisations that give workers ‘complete freedom’ on when to come to the office.

Our data shows:

  • 86% of hybrid workers with complete freedom on when to work in the office feel connected with their team and wider organisation, compared with 80% of all hybrid workers and 77% of people told be in the office full time.
  • 85% of hybrid workers with complete freedom on when to work in the office feel aligned with their organisation’s values, compared with 70% of all hybrid workers and 69% of people told to work in the office full time.
  • 83% of hybrid workers with complete freedom to decide when to work in the office say their working culture is positive and strong, compared with 74% of all hybrid workers 69% of people told to work in the office full time.
Toni Dowling - Killin Fire Station

Toni Dowling with Dad Anthony Dowling (Watch Commander at Killin Fire Station)

Blending PR with (actual) fire fighting via hybrid and flex 

Toni Dowling uses hybrid working and reduced hours in her PR role with Muckle Media so she can also be an on-call (retained) fire fighter at Killin Community Fire Station in rural Perthshire.

Toni is on call for Scotland Fire and Rescue Service much of the week, and is called out roughly once a fortnight to deal with various incidents including fires, road traffic accidents and water rescues. But she is also able to book time off when required to keep dedicated time for her Muckle role.

Toni, who’s 26, and lives on her family’s farm in Killin, said: “Muckle has been so supportive. I have protected time for Muckle when things are really important or time sensitive, such as meeting clients or if I have a project deadline. Around that, Muckle is really flexible. I work in the office about once a month and always look forward to it. But I mostly work from home so I’m on-hand if an emergency call comes through.

“I feel like I have the best of both worlds, with two different but brilliant careers, and it’s down to the fact Muckle has an open mind on how work can be done. I’m so pleased I’ve been able to build a life around the community I love.”

Toni is an account manager for Muckle Media and works 28 hours a week, mostly from home.

Muckle Media Team - Flexibility Works

Muckle Media Team

Muckle Media’s perspective

Muckle’s managing director, Nathalie Agnew, said: “Hybrid working, alongside our other flexible ways of working, has made our business better. Since moving to a hybrid four-day week, our percentage of billable hours has increased, which shows our productivity has gone up. It’s also appealing from a recruitment perspective and ‘sticky’ in terms of retention.

“We put a lot of trust in our staff and let them work the way they want. In return we expect everyone to work hard. It’s a two-way thing. But if you get the culture right then the work just clicks into place.”

Muckle Media employs 22 people across Scotland, from Edinburgh to rural Perthshire and Inverness. The company works a four-day week and has a ‘hybrid remote and digital first’ approach. Office presence is not monitored and there are no company-wide rules on when to meet in-person except a team day every other month. Each team decides as and when to meet up in person. But the company is proactive in ensuring staff – however remote – still feel connected to their colleagues.

Hybrid success for Hymans Robertson

Financial services firm Hymans Robertson has asked its 1,300 staff to work in the office approximately 40% of their contracted time, equivalent to two days in the office for full time workers. They’ve also extended their ‘standard’ working hours to 7am-7pm to give greater flexibility on time. But the company has also told staff to be purposeful about office visits, to come in for meetings and events, or for specific tasks that are better in-person.

Sarah Lyon, an HR business partner at Hymans Robertson’s Glasgow office, said: “Generally, the feedback we are getting is that people are enjoying hybrid working. They like coming to the office for the social interaction, and they like the ease of working from home with no commute time or cost.

“People tend to come in for team meetings, seeing clients, or when they want to work with colleagues. I think we’ve all re-thought what kinds of tasks are better done at home, and which are better done in the office, and we’ve settled into the routine.

“The main benefit people talk about, myself included, is that hybrid working and our other agile ways of working just make life easier. There’s less of a rush in the morning, or people can go to the gym at lunchtime more easily. They are small things but make a big difference.

“From a business perspective, the firm is doing well. We’re winning clients and our forecasts for what will be delivered are growing. Hybrid working has had no negative impact on any of that. It’s a nice selling point during recruitment too.”

How to get hybrid right?

The new research backs up our existing insights from our direct experience helping employers implement hybrid (and other flex) effectively. The most successful hybrid arrangements are in organisations that have:

  1. Listened to staff and included their opinions when making decisions about where people work.
  2. Provided extra training for managers to ensure they don’t favour people who work ‘like them’, are confident in managing remote workers, and know how to have difficult conversations if someone isn’t coming in when they should.
  3. Monitor and evaluate the impact of hybrid on business performance.

You can download our full report for more insights and advice, or get in touch for more information about our hybrid training and consultancy support.

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Go Flex - Flexibility Works

  • Go Flex – Our programme to help you create the flex culture you want. Includes working closely with senior leaders and staff teams, and creating a plan people buy into and that you can follow.
  • Bespoke consultancy – We draw on our vast experience to deliver highly tailored change management support including creating flex for frontline roles, trialling new ways of working, leveraging flex in recruitment and measuring impact.
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Our Training & Workshops Training - Flexibility Works

  • Flex for line managers half-day workshop – A fast and practical way to support your managers in leading flexible teams effectively, including how to handle flex requests that feel tricky to support, and workers who don’t want to come to the office.
  • Half-day workshop for hybrid teams – Free interactive workshop to boost wellbeing and productivity in hybrid teams.
  • Bespoke training and workshops – Tailored content for your organisation’s specific needs. Always interactive. Can stand-alone or slot into a team day or event.
  • 6 module hybrid training – For managers or whole teams, includes how to communicate and collaborate in a hybrid environment, how to motivate staff and ensure wellbeing.
  • Career returners workshop – For people who’d like to return to work after a career break. We cover workers’ rights around flex, varieties of flex and how to ask for it.

View all training and workshops

Flexible Working Accreditation

Policy Review - Flexibility WorksWe’re developing Scotland’s first good practice standard for flexible working that will provide a supportive framework for employers to increase their flexible offer and showcase their flexible culture.

Learn more now

  •  

Free Resources

Free Flexible Working Resources - Flexibility Works

  • Business case for flex (coming soon) – The hard data you need to convince yourself, or someone else, that flex is good for business
  • Case studies – Stories from employers and workers on how flex works for them.
  • Flexible working for managers and individuals - Our essential guide to all things flex.
  • Working well as a hybrid team (coming soon) – Our series of short videos for teams and/or managers will help hybrid teams work effectively and promote wellbeing.
  • Hybrid working for managers – Our practical guide for managers on how to approach hybrid and manage hybrid teams successfully.
  •  

View all free resources

Testimonials

Testimonials - Flexibility WorksRead testimonials from the businesses and organisations we've supported with flexible working.

Consultancy

  • Go Flex – Our programme to help you create the flex culture you want. Includes working closely with senior leaders and staff teams, and creating a plan people buy into and that you can follow.
  • Bespoke consultancy – We draw on our vast experience to deliver highly tailored change management support including creating flex for frontline roles, trialling new ways of working, leveraging flex in recruitment and measuring impact.
  • Flexible working policy review – The UK’s law on flexible working changed in April 2024, we’ll help make sure your flexible working policy is up to date.

View all consultancy services

Our Training & Workshops

  • Flex for line managers half-day workshop – A fast and practical way to support your managers in leading flexible teams effectively, including how to handle flex requests that feel tricky to support, and workers who don’t want to come to the office.
  • Half-day workshop for hybrid teams – Free interactive workshop to boost wellbeing and productivity in hybrid teams.
  • Bespoke training and workshops – Tailored content for your organisation’s specific needs. Always interactive. Can stand-alone or slot into a team day or event.
  • 6 module hybrid training – For managers or whole teams, includes how to communicate and collaborate in a hybrid environment, how to motivate staff and ensure wellbeing.
  • Career returners workshop – For people who’d like to return to work after a career break. We cover workers’ rights around flex, varieties of flex and how to ask for it.

View all training and workshops

Flexible Working Accreditation

We’re developing Scotland’s first good practice standard for flexible working that will provide a supportive framework for employers to increase their flexible offer and showcase their flexible culture.

Learn more now

  •  

Free Resources

  • Business case for flex (coming soon) – The hard data you need to convince yourself, or someone else, that flex is good for business
  • Case studies – Stories from employers and workers on how flex works for them.
  • Flexible working for managers and individuals - Our essential guide to all things flex.
  • Working well as a hybrid team (coming soon) – Our series of short videos for teams and/or managers will help hybrid teams work effectively and promote wellbeing.
  • Hybrid working for managers – Our practical guide for managers on how to approach hybrid and manage hybrid teams successfully.
  •  

View all free resources

Testimonials

Read testimonials from the businesses and organisations we've supported with flexible working.